Visitor Retention: A Crucial Element to Blogging Success Photo by Robert Francis

Visitor Retention: A Crucial Element to Blogging Success

by Jonathan Beebe · 27 comments

What do all suc­cess­ful inter­net mar­keters and online busi­ness own­ers have in com­mon? They have a loyal list of sub­scribers, or a mail­ing list, that they can use to draw REPEAT vis­i­tors back to their web­site over, and over, and over (okay, you get the pic­ture) again. But first…

Jonathan Beebe from the Online Income Blog shares how he achieved blog­ging suc­cess and made money from hav­ing repeat vis­i­tors on his blog.

Why Should You Care About Repeat Visitors?

It’s been proven time and time again that most of the peo­ple who visit your web­site DON’T fol­low through with your intended course of action. Even worse, they NEVER return to your web­site. Don’t believe me? Take a look at your stats.

It’s not nec­es­sar­ily that you have bad con­tent, or that they are unin­ter­ested in what you have to offer. There are a lot of sce­nar­ios that could cause a would-be client/customer to click off of your web­site and never return.

For exam­ple, what if they came across your blog, thought it was inter­est­ing but had to get ready for work right away? Sure, maybe they planned on return­ing later, but that’s easy for any­one to for­get — no mat­ter how remark­able your blog was.

How­ever, if you were to encour­age them to either sub­scribe to your feed, or to enter their email address, YOU could then remind them about your web­site by send­ing them qual­ity con­tent on a reg­u­lar basis (what you’re already doing on your blog, right?!).

For that rea­son, along with the fact that it’s been proven most peo­ple need to see what you have to offer before they do any­thing, should be more than enough rea­son for you to CARE about attract­ing repeat vis­i­tors to your blog or website.

What Repeat Vis­i­tors Did For My Business

When I first started online, I didn’t really care too much about attract­ing repeat vis­i­tors. Sure, I’ve always heard “the money is in the list,” but I wasn’t will­ing to pay monthly fees for an autore­spon­der since I really didn’t know what to do with my list once I started build­ing it.

Need­less to say, my “online busi­ness” (if you could call it that back then) was mak­ing close to noth­ing because I was rely­ing on “hit and run” traf­fic to make my money online (or lack thereof). Hit-and-run traf­fic are the peo­ple who come to your site and never return.

Long story short, I found a way to encour­age my read­ers to give me their name and email address, built my list, and a rel­a­tively short time after I accom­plished two of my main goals:

  1. I quit my job to work full-time online.
  2. I can fully sup­port my fam­ily with the income I make online (so my wife wouldn’t have to work either).

Start Build­ing Your Read­ers’ Trust

Like I said, one of the main rea­sons I avoided “build­ing my list” was that I had no idea what to do with my list once I got one. I didn’t want to be like the “gurus” and send pro­mo­tion after pro­mo­tion — I knew that would just cause peo­ple to unsub­scribe (since I’m not a “guru” myself).

So instead, I decided to do every­thing I could to increase the chances of peo­ple trust­ing me. After all, if peo­ple trust me, then they will also be more will­ing to pur­chase what I rec­om­mend to them (affil­i­ate sales, and my own prod­ucts), as well as take the advice I was post­ing on my blog.

So here’s what I did, and what you should do to start retain­ing your vis­i­tors right away:

  • Cre­ate a short, free report related to your niche (could be as long or short as you want, just make sure it’s useful).
  • Put an opt-in form on your blog that will give your report away to your vis­i­tors in exchange for their first name and email address (your autore­spon­der will give you the code you need for this).
  • Now, every six days or so, send them your lat­est use­ful blog post, except every THIRD mailer…
  • On every THIRD mailer, send them a link to a prod­uct that you rec­om­mend, or a review for a prod­uct that you are affil­i­ated with. Make sure it’s a high qual­ity prod­uct though or peo­ple will unsubscribe!

What’s Sup­posed to Hap­pen Next?

If you fol­low that sched­ule above every sin­gle week as you con­tinue to post to your blog reg­u­larly, you’ll start notic­ing a few pos­i­tive things happening.

  1. First, your traf­fic will increase on a reg­u­lar basis with­out any extra effort on your part… and it’ll be the best type of traf­fic: repeat vis­i­tors.
  2. Also, your profit will always increase as your list grows. With the 6-day sched­ule I just described, you’ll have an aver­age of 1 – 2 pro­mo­tional mail­ers go out every month (with high qual­ity arti­cle mail­ers going out way more often than that). I guar­an­tee that the days your “promo” mail­ers go out, they will be your most prof­itable days… espe­cially as your list grows.
  3. You’ll also notice that your “unsub­scribe rate” will be very low, and your “open rate” will be very high because your sub­scribers will be used to get­ting high qual­ity infor­ma­tion from you.

If you don’t want to pro­mote to your mail­ing list, that’s fine too, just use your list as a way to drive traf­fic to your blog. When­ever I post a good arti­cle to my blog and announce it to my list, I always get a huge spike in traf­fic that day. And guess what? Most of them are repeat vis­i­tors (once again, very valuable).

Start Retain­ing Your Vis­i­tors Now

So if that’s not enough to con­vince you that repeat vis­i­tors are what you should be striv­ing for, then I don’t know what will! How­ever, a busi­ness (whether online or offline), is about test­ing and see­ing what really works well for you.

So don’t take my word for it — try it out for your­self! Build your list in the man­ner I described above for six months to a year, and tell me if it doesn’t improve your “mak­ing money online” and/or blog­ging efforts ten-fold!

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Article by Jonathan Beebe

Jonathan Beebe is an online entrepreneur and list-building expert. Visit his blog for regular articles on how to make money online, building your list, and a FREE report that takes you step-by-step through the exact method he used to quit his day job. Get it FREE at the official Online Income Formula website.

  • Summary

    The more unique visitors you can drive to your blog, the better. But, what about repeat visitors? Aren't they just as valuable as unique visitors, or any kind of visitor? Read this article to find out why they are important to your blog.

  • Key Points

    • A repeat visitor is generally more loyal, and may actually follow your blog.
    • If you can make the best of someone's repeat visit, you can gain a new subscriber, make a new friend or even make some money.
    • The more trust you have, the more loyal that repeat visitor can become.

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Peter April 27, 2010 at 3:03 am

you make it seem as though retaining visitors is so simple, most of us know why its so important, doesn’t mean we no how to retain visitors,

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Adam @ Selling Manager Ebay April 27, 2010 at 4:32 am

Retain the visitors. That is the most important thing, especially if you are trying to make money by selling products or promoting affilate products. There are many ways to get traffic. But, we all seem to concentrate on those more than our own blog. If we can’t make our blog a useful resource for visitors, then they will just come and go. So we need to make sure those visitors come back. We can achieve this by producing quality content in regular basis. Offer things that will benefit the visitors for free.

Stop seeing your visitors as walking wallet and start looking at them as person, who can help you to learn. Build a strong community arround your blog.
Adam @ Selling Manager Ebay´s last blog ..10 Most Effective Ways to Sell Your EBook

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Christopher April 27, 2010 at 9:48 am

I love how you explained how and why this works. This is the reason right here why building a list is important to your business.

I always tire of getting emails which are constant offers about the next greatest product. It’s nice to sign up to something where people offer content and actually talk to me. Great post :)
Christopher´s last blog ..An Easy Solution To Solve All Your Problems

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Glen April 27, 2010 at 11:36 am

Building a mailing list is definitely on my to do list but it always seems to get pushed down and down. I think this post may give me the kick up the bum that I need.
Glen´s last blog ..5 Security Tips For Your Forum!

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Onibalusi Bamidele April 27, 2010 at 11:43 am

Thanks a lot for the great post! Many bloggers don’t know the importance of building a mailing list.
Thanks,
Onibalusi
Onibalusi Bamidele´s last blog ..7 keys to build a better website

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Jonathan Beebe April 27, 2010 at 11:59 am

Thanks for the comments so far everyone! I’ve got individual replies below:

@Peter – I understand it can be complicated, and seem like a big hassle at first (which is why I avoided it for so long in the beginning), but you can start by following the steps I described in the article. If it’s too over your head, I’m offering a free report on my own website that goes through the above steps in great, step-by-step detail.

@Adam – Great advice! That’s exactly the message I was trying to express in my article :-)

@Christopher – I’m glad you enjoyed the article. I think everyone’s getting tired of being on those mailing lists where you get pitched promo, after promo, and so on. There’s a demand for quality content, and those who are able to provide it to their lists will make way more money despite the fact that they are sending way less promotions, and even have way smaller lists!

@Glen – Definitely don’t wait to build your list! It’s something you should do from the beginning… I know that because I waited and I regretted it later. It doesn’t take THAT much effort, especially if you consider how much more money you’ll be making (as long as you do it right).

@Onibalusi – Nope, many bloggers don’t… and I think that’s why 95% of blogs (according to NY Times 2009) are in “abandoned” status.

Thanks for your comments everyone, look for more guest articles from me here at Blogussion again in the near future!
Jonathan Beebe´s last blog ..Is Your Blog Eco-Friendly?

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Peter April 29, 2010 at 12:09 am

Thanks very much, i will check out your report.

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Jorgen Sundberg April 27, 2010 at 12:24 pm

That’s very good practical advice there. If I create a report as a carrot for opting in, how do I present it nicely to the reader? Guess there should be a Java script type of ‘report’ and opt-in form?
Jorgen Sundberg´s last blog ..How to Get Speaker Bookings: Write a Fact One-Sheet

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Jonathan Beebe April 27, 2010 at 12:33 pm

@Jorgen Sundberg – It’s probably best to answer your question with a ‘practical’ example. You can visit my blog (just click my name in this comment) and see how I entice them to opt-in there. I use a DHTML alert window the first time they visit my page, but that’s not required. You can also see an attractive banner link at the top of my sidebar that links to my free report page. It’s unobtrusive, yet very attractive and presents a good “benefit” to make them want to subscribe for free.

You can also see it in action here at Blogussion (Alex uses a free course to ). The top-right (or top of the sidebar) seems to be the universal “opt-in” place, but I’ve also seen embedded in big header areas. I took a look at your site (VERY nice by the way), and you have a good spot for your email subscribers form, but I think I’d bump it up one. I would replace that though with a mailing list opt-in form, and possibly give them an incentive and place a picture above the form… I think your retention rate would go WAY up if you did that.

Most people don’t really care to ‘Subscribe to Email Updates’, but they do like getting a valuable free report that’s directly related to the content on your site. You can even re-package some of your existing content into an eBook (report) and use that as your free report. It’s useful information, and while they can visit your archives to get it, it’s very convenient and people would love to have that.

Great question! Hope that helped.
Jonathan Beebe´s last blog ..Is Your Blog Eco-Friendly?

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Julius April 27, 2010 at 5:34 pm

You made a small but very important point of ensuring that if you’re going to recommend an affiliate product, it needs to be good or your readers will unsubscribe. Oftentimes, we should review and recommend the ones we’ve actually used.
Julius´s last blog ..Why Is Braille on Drive-Through ATMs?

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Alamin April 27, 2010 at 11:05 pm

Thanks this is my first visit in your blog and i have got a great post. Yes. If we could get trust at first then every thing will be according to your wish. But getting trust Isn’t too easy. We need to work hard to get that

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Forest April 28, 2010 at 12:44 am

I agree that building an email list is the #1 most important thing in actually making money from a blog – and getting people to come back. And it’s amazing how many bloggers don’t put an emphasis on it!

It’s also interesting to see different people’s takes on what type of content you should email to subscribers. I’ve personally noticed that when I email subscribers of my lists stuff I’ve posted on a blog, they sometimes realize it’s duplicate content – and unsubscribe!

On the other hand, it’s a lot of work to write totally unique content for a list. So it’s a balance. And sometimes people appreciate an update without having to actually visit the blog.

The power of having a great relationship with your subscribers and being able to recommend a product to your list and know that you’ll make sales is pretty awesome.

Nice post!
Forest´s last blog ..Blogger vs. Wordpress: What’s The Best Platform For Your Blog?

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Dennis Edell | Direct Sales Marketing April 28, 2010 at 10:20 am

First I would probably want to find out the percentage of list subscribers that are also blog subscribers. if it’s HIGH then I might rethink the blog post idea; isn’t that just duplication and likely to annoy?

This percentage should be high, quite high when you first announce it on your blog, but keeping an eye on those numbers over time, seems like a good idea to me.
Dennis Edell | Direct Sales Marketing´s last blog ..Blog Subscriptions – Methods to my Madness part 2 of 2

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Jonathan Beebe April 28, 2010 at 8:20 pm

@Julius: I also recommend trying out any products before promoting them to your list, your credibility with your subscribers depends on it.

@Alamin: Trust isn’t too hard. As long as you’re genuine, give them some background information, and provide value to your subscribers… that’ll build trust better than you could imagine.

@Forest: It can be hard to come up with a lot of unique content for both your blog AND your subscribers, which is why I highly advocate being passionate about the online topic you decide to pursue.

I personally put more emphasis on my mailing list subscribers because they’ve already proven to be more loyal readers than people who might’ve just stumbled across my blog. The mailing list has also proven to be much more profitable (as long as I continue to treat them right).

What I do is create a separate, noindex page on my blog that’s not displayed publicly, but is where I post content that I direct my mailing list subscribers to in order to avoid the duplicate content issue.

@Denis: As I mentioned in my reply to Forest, what I do is just create a separate page that’s not publicly shown on my blog, and host the articles that I send to my mailing list there. If you need to, tune down the posting frequency on the blog so you have time to make at least one article (or promotion, depending on if it’s that time) for your list that week.

Thanks a lot for your comments everyone, glad you enjoyed the article :-)
Jonathan Beebe´s last blog ..Is Your Blog Eco-Friendly?

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Dennis Edell | Direct Sales Marketing April 29, 2010 at 4:57 pm

Now that’s an interesting idea, thanks man.
Dennis Edell | Direct Sales Marketing´s last blog ..What are YOUR Top 3 Social Sharing Recommendations

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sara April 28, 2010 at 9:28 pm

Hi Jonathan – thanks for the info. Is there a certain autoresponder that you would reccommend? Thanks!

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Jonathan Beebe April 28, 2010 at 9:37 pm

@sara: I’d recommend either Aweber.com or GetResponse.com, they are very reliable and have a large user base of very happy customers.
Jonathan Beebe´s last blog ..About Me: The Long Version

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Dev | Technshare April 28, 2010 at 11:53 pm

Hey Jonathan,
Awesome Post. This is defiantly in my to do list. Great post worth reading!!
Thanks for sharing this great post.
Thanks,
Dev

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Jonathan Beebe April 29, 2010 at 12:07 am

@Dev: No problem, I’m glad you liked it!
Jonathan Beebe´s last blog ..About Me: The Long Version

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Singapore Florist May 4, 2010 at 12:00 pm

I tend to agree with you that retaining customer is too important and the points you mentioned can be helpful in retaining customers and readers. I think it’s all about the trust once you got it you win the bet. In addition, writing simple and to the point text is in your favor as well. Sometimes people turn away your blog if they find it hard to read and understand. So use as much simple vocabulary as you can.

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Web Marketing Tips May 8, 2010 at 3:28 am

Quite agree with you but article should also cover other aspects or you should write a chain post on this topic.
Web Marketing Tips´s last blog ..Rand Fishkin: Search Engine Landscape 2010

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Teh Tarik Drinker May 15, 2010 at 1:51 pm

really interesting read. will make sure to take this into account for my “to-do” list… :D
Teh Tarik Drinker´s last blog ..So Close Yet So Far Away

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