Marketing Personalization: It’s Not About the Numbers
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Marketing Personalization: It’s Not About the Numbers

by Seth · 34 comments

“Over 4 Bil­lion served”, the bill­board says. “60 Peo­ple die from this dis­ease every hour.” “Mil­lions of peo­ple have this heart con­di­tion and will live shorter lives.” What do these quotes all have in com­mon? Numbers.

Mar­ket­ing strate­gies for busi­nesses, non-profit orga­ni­za­tions, and even blogs often try to use num­bers to sell their ser­vices and products.

For instance, we often go to a new blog a see how many sub­scribers they have or com­ments. If they have a lot we give them some author­ity and believe they must be experts at what they do. We are being lazy and telling our­selves if oth­ers find them use­ful then they must be.

This com­mon judg­ment of author­ity and exper­tise seems log­i­cal enough to both con­sumers and sell­ers of prod­ucts and goods. But does the use of num­bers (most impor­tantly large num­bers) really per­suade the aver­age con­sumer to buy? Think about your­self. When you see a blog­ger pro­mot­ing a prod­uct with a large sub­scrip­tion base, are you more likely to buy?

I will tell you that mar­ket research says you are. The con­cept of social proof means that you are will­ing to trust oth­ers with decid­ing whether or not you should trust this new blog or busi­ness. What you are say­ing inter­nally then is, “if so many oth­ers are trust­ing them then I can­not go wrong!” From a consumer’s view this makes sense. So com­pa­nies and busi­ness have been using these mar­ket­ing strate­gies for years.

It’s Not About the Numbers

I just told you using num­bers works, but if you are con­fused by my sub-heading, “it’s not about the num­bers” don’t worry.  You see although using your num­bers based author­ity does increase sales for the aver­age busi­ness or orga­ni­za­tion it is not the best way to increase your marketing.

The best prac­ti­cal strat­egy by busi­nesses and by good blog­gers is per­son­al­iza­tion.  If you remem­ber the quotes I used at the top of the post one of them was some­thing like this.. “Thou­sands of peo­ple in Africa die every day from Aids, you can help.”  The quote uses num­bers and is par­tic­u­larly alarming.

But does it get you out of your seat to do some­thing about it?

In most cases I would say “NO”.  You see num­bers become less and less valu­able as they become larger.  Think of pol­i­tics and the dis­cus­sion of national debt or spend­ing.  When peo­ple talk about a tril­lion dol­lars it no longer means any­thing.  Num­bers that large become imper­sonal and unimag­in­able.  We as humans can’t really even think about that much money.

The same goes with prod­ucts sold.  Although sales increase with social proof like large num­bers of prod­ucts sold, the best way to make more sales is through personalization.

Mar­ket­ing Personalization

Per­son­al­iza­tion is the con­nec­tion between social proof and author­ity or exper­tise and indi­vid­u­als.  To mar­ket per­son­ally you touch each poten­tial buyer as an indi­vid­ual.  Think about how much more effec­tive an ad cam­paign for a non-profit orga­ni­za­tion would be if instead of say­ing “Thou­sands of Africans die from AIDS each day” they said, “Tim­o­thy has AIDS (show pic­ture), he might die today.  What will you do to help him?”

Stud­ies show that per­son­al­iz­ing your mar­ket­ing makes all the dif­fer­ence.  For blog­gers this trans­lates into per­son­al­iz­ing the launch of a con­test, prod­uct, ser­vice, or other income source for max­i­mum results.  I would even add your blog should be personalized.

Think about putting together a won­der­ful ebook.  You spent months plan­ning and writ­ing it all out.  Then you added images and for­mat­ting and after lots of time and effort you are ready to sell it.  So you put together a sales page and launch your ebook.  What happens?

Well if your ebook really is good qual­ity then some peo­ple will buy it.  You could start putting up the num­bers to encour­age some peo­ple, but you will max­i­mize your sales if you make it per­sonal.  To do this I would focus on 2 major elements.

Per­son­al­iz­ing Your Sales Page

First I would focus on where your poten­tial buy­ers will land.  Is it friendly? Does it ade­quately answer ques­tions and share fea­tures?  After ask­ing these basic ques­tions I would focus on get­ting a few good case stud­ies put together.  I am not talk­ing about your aver­age tes­ti­mo­nial but real case studies.

This means plan­ning ahead and also giv­ing out your prod­uct or ser­vice ahead of time to a few tar­geted users.  By tar­geted I don’t just mean friends. I mean indi­vid­u­als who would be very sim­i­lar to who you are try­ing to sell your prod­uct too.  Then I would ask them to explain in detail what they learned and didn’t learn or ben­e­fit from your prod­uct.  In the case of our ebook I would ask about what they learned and how they used it.  Then if there were results com­ing from the use I would dis­play them.

Now your sales page is start­ing to get per­sonal.  Peo­ple can con­nect with some of these case stud­ies and feel a dif­fer­ent sort of exper­tise com­ing from you.

Per­son­al­iz­ing Your Promotion

Your sales page is ready but now it is time to get your pro­mo­tion per­son­al­ized.  The key is per­sonal rec­om­men­da­tions.  When poten­tial buy­ers con­nect with some­one who has already bought and used a prod­uct their review is far more valu­able than any­thing you can show or tell them.  Espe­cially if the per­son telling them about it is trusted and known.

Per­sonal pro­mo­tion involves more time prepar­ing on the part of the seller but results are con­sid­er­ably higher when per­son­al­ized pro­mo­tion is pre­pared a head of time.  Do not skip some of the valu­able steps of mar­ket­ing your new prod­uct just to get it launched. Instead focus on launch­ing with a bang the first time.

For instance, Dar­ren Rowse of Problog­ger recently wrote in his email newslet­ter about an ebook launch he had where he made over $70,000 in 9 days.  The rea­son why he did so well was because of the time spent prepar­ing the launch.  He had per­sonal rec­om­men­da­tions from experts in the field of pho­tog­ra­phy post about the ebook to their read­ers and it launched extremely well

Con­clu­sion

Remem­ber as you mar­ket your blog and pro­mote your products/services to include per­son­al­ized mar­ket­ing.  Don’t be shy of using both forms of large num­bers and per­son­al­iza­tion either.  This way you will grab cus­tomers from mul­ti­ple mar­kets and ensure bet­ter sales con­ver­sion on your next promotion.

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Article by Seth

You just read an article from a seasoned blogger and web consultant. Besides blogging, stumbling, and twittering I enjoy road bikes, basketball and Razorback football. I am one of Blogussion's biggest fans!

  • Summary

    Marketing is important for any business or blog. Using numbers to sell products though isn't the best way to do it. Get personal and see much better results.

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Jordan Cooper December 7, 2009 at 1:24 pm

Although I do happen to agree with your main point, don’t you think numbers actually mean something when it applies to accurate information? The common example would be the basis of Wikipedia’s model. If 50,000 people are taking part in the writing of information, the likelihood that it’s correct and trustworthy go way up in comparison.

Sure, in a lot of examples, it really depends on the amount of effort made by those who partake in being part of the “number”. It doesn’t say much if the barrier of participation is minimal, but if people are bending over backward, shouldn’t that be an indication of something?
Jordan Cooper´s last blog ..3 Prayers to the Twitter Gods

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King Sidharth in Meditation Rocks December 7, 2009 at 3:21 pm

Yea I agree, social proof is AWESOME! But the point here is, in my perception, interacting in personalized way and keeping the social proof secondary.
Eg: First we say
Timothy has AIDS (show picture), he might die today! {Personalized}
Thousands of TimothyS die from AIDS each day. {numbers + persoanlized} What will you do to help them?
That’s how I will go about it.
King Sidharth in Meditation Rocks´s last blog ..What A Drug Addict Could Teach Us About Meditation

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Seth December 7, 2009 at 7:16 pm

The main point is not to stop using the “numbers” to help you, but instead to focus on adding a more personal approach to your sales.

For your example here is how I would respond… 50,000 writers is cool, but my best friend telling me about him writing on a site with 50,000 writers is amazing. I wouldn’t start writing or maybe even checking out the site until my friend told me about it and personally recommended me.

Like I said in the article, its not that using numbers is not an essential part of marketing, numbers are not the “best” way to sell!

Think about how much “more” effective a personal invitation is then thinking about the lemming approach, “Everyone else is doing it”.
Seth´s last blog ..Marketing Personalization: It’s Not About the Numbers

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King Sidharth in Meditation Rocks December 7, 2009 at 3:16 pm

For Gods sake! You scared me to death –

“Timothy has AIDS (show picture), he might die today. What will you do to help him?”

This was really effective. Man You made your point so clear.
Since past few month, I saw 100s (oops no. again) of sales pages and product landing pages and knew that somehting was missing in there.
If your product is so awesome, why are you talking about it so much? And now I know, had they been personal and addressed to me. I’d have bought it.
I am going to review my own blogs, thanks for brilliant insight dude.

Let’s be Awesome.

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Seth December 7, 2009 at 7:19 pm

I’m glad you caught the vision of what I was trying to say! Its not that numbers do not help.. its just that personalization (and numbers) go so much farther in helping your readers understand what is important and useful.
Seth´s last blog ..Marketing Personalization: It’s Not About the Numbers

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Eric C December 7, 2009 at 3:42 pm

I’ve been noticing a trap people fall into. To get readers, people do things that turn readers off. Long term gain is sacrificed for short term gain. You see this when people chase digg events, or as I wrote on unique blog, try to write the most tabloidy headlines possible.

I think if people focus on content first, and thinking about writing content to individuals, they will have more long term success.

Basically, you can have thousands of visitors a day, but if no one is enjoying your content, and you haven’t built a community, you have nothing.

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Seth December 7, 2009 at 7:25 pm

You are right about having lots of content and it not mattering if your readers don’t like it!

I try and write content for either someone in particular or at least so that each blogger can hopefully internalize it. I want each reader to think and feel that I wrote this for them.. sometimes I have :)
Seth´s last blog ..Marketing Personalization: It’s Not About the Numbers

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Chad December 7, 2009 at 3:53 pm

I have to admit I do get caught up in the numbers game at time. “Hey, this dude has 34,000 followers, his stuff must be worthwhile.” More often than not those numbers do not translate into anything of much value, at least, in certain areas.
There are times when the numbers should be ignored and others where they are of the utmost importance (62 million people received the vaccination and only 5 burst into flames).
Making your offering or site personal is of the utmost importance, especially if you want participation from others.
Chad´s last blog ..Protect Your Computer From Viruses, For Free

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Seth December 7, 2009 at 7:28 pm

I like that you remind us there are times numbers are really important ;) but its true.. if you can use the numbers personally you will go much farther.
Seth´s last blog ..Marketing Personalization: It’s Not About the Numbers

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Blog Handbook December 7, 2009 at 3:57 pm

Hi Seth,

You really seem to be an expert on this subject. Great that people really feel that personalization counts. In my opinion it is really important especially in the web, because connection and persuation is not that easy.

Thanks for the post mate :)
Blog Handbook´s last blog ..Should I have Dofollow or Nofollow Blog Comments

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Seth December 7, 2009 at 7:29 pm

Your welcome for the post. I think having a personalized experience is what makes blogging so much better than just scanning through a normal “website”.
Seth´s last blog ..Marketing Personalization: It’s Not About the Numbers

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Mia December 7, 2009 at 10:58 pm

I think you’re right. Numbers can be shocking but they often go over our heads, and rarely go into our hearts.

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Seth December 9, 2009 at 4:59 pm

Right the shock factor might get you to take a look but the personalization makes you buy.
Seth´s last blog ..How to Start a Killer Blogging Contest

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Destiny Islands December 8, 2009 at 12:15 am

A lot of what you’re saying is very true, numbers don’t mean everything. Letting your visitors know they’re special and each one means something valuable to you and your product is what gets good reviews and keeps newcomers interested.

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Seth December 9, 2009 at 5:00 pm

Right! Each person that comes to your blog is a fantastic contributor. Think about the fact that each person you get to come back regularly can turn into hundreds of visits per year!
Seth´s last blog ..How to Start a Killer Blogging Contest

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ysfirdaus December 8, 2009 at 1:33 am

for newbie like me number is almost a God because every single day since the sun shine I usually check my blog stat, How many people visit my blog last nigh? is there any RSS suscriber added?
Is my alexa rank grow?
is confusing for me, but your post give an inspiration and motivation. thanks
ysfirdaus´s last blog ..30 Sources to Find Ideas for Posts

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Bjorn @ iCan't Internet December 8, 2009 at 3:25 am

A very well thought out and written article man! Indeed, numbers give facts, personalisation gives meaning. People need both to be persuaded to act on something.
Bjorn @ iCan’t Internet´s last blog ..Increase your Alexa Rank

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Seth December 9, 2009 at 5:01 pm

I like that you included both.. because it is the best marketing strategy.
Seth´s last blog ..How to Start a Killer Blogging Contest

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David Walker December 8, 2009 at 6:12 am

I’d say I am the proof of social proof. I am more likely to buy when the numbers are thrown in as I find it more convincing but I do agree with the personalized marketing that Seth talks about.
It’s easier to convince when you make it personal by bringing it closer, home. The ad would sound more like it’s talking to me and less like stats that we’ve seen all over.

I’m going to try and incorporate this into my future marketing plans. Thanks Seth.
David Walker´s last blog ..Live Webinar – Thursday 10 December 5pm EST

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Seth December 9, 2009 at 5:02 pm

I think you use the numbers to build social proof and prove to potential buyers it is worth a look and then personalize it to get them to see how its useful to them.
Seth´s last blog ..How to Start a Killer Blogging Contest

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David Walker December 10, 2009 at 1:45 am

Well said.
David Walker´s last blog ..Live Webinar – Thursday 10 December 5pm EST

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Senthil Ramesh December 8, 2009 at 7:59 am

Though I am not so good at marketing and sales, I can see the good points here. Good article, Seth.
Senthil Ramesh´s last blog ..Google Introduces Real Time Search In SERP

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Gabe | freebloghelp.com December 8, 2009 at 9:54 am

One on one marketing has always been a strategy that’s worked. From a blogger’s perspective, making that connection is even more critical than ever since there’s so much media competing for every visitors’ precious time.
Gabe | freebloghelp.com´s last blog ..The secret ingredient for reaching goals

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Seth December 9, 2009 at 5:03 pm

Exactly Gabe – with so many others trying to do the same thing, blogging requires a personal approach.
Seth´s last blog ..How to Start a Killer Blogging Contest

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Dennis Edell December 8, 2009 at 11:26 am

I rarely purchase anything online or off without at least one persoanl recommendation from someone I truest.

The problem with the net today is, most sales page recommendations are as fake as grandmas teeth. The longer you’re on, the more often you will see the same names and faces smackin each other on the back over a product they never even saw (most of the time).
Dennis Edell´s last blog ..Blogging Halted Here – Don’t Despair, This Is A Good Thing!

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Seth December 9, 2009 at 5:04 pm

I agree with you Dennis that there are so many fake testimonials out there and that is why the typical “sales page” does not always work. Marketing comes from constant connections from a brand that is hopefully personal and socially legitimate.
Seth´s last blog ..How to Start a Killer Blogging Contest

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LaTosha Johnson December 11, 2009 at 1:18 pm

Seth,

Fantastic post! do agree that marketers do have a tendency to get trapped into playing the numbers game and social proof is very important. However, I don’t believe numbers should be completely disregarded. Yes, you should always personalize your message, but you do need to somehow measure how effective your message is in reaching your target market. Otherwise, you will not know how many people are hearing and receiving your message, adjustments need to be made, etc.

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albuquerque web design December 13, 2009 at 9:49 am

Your article is really important to me.I am recently doing marketing and this article is really essential to me.Your have mentioned so many good things about sales/marketing.I am sure that now i will be a good marketer by following all your instructions.Thanks SETH for sharing nice blog.
albuquerque web design´s last blog ..Golf in the Sleep Kingdom

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debt consolidation December 23, 2009 at 5:58 am

Personalization, properly implemented, brings focus to your message and delivers an experience that is visitor-oriented, quick to inform, and relevant. Personalization, poorly implemented, complicates the user experience and orphans content.

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ppo December 30, 2009 at 11:09 pm

Be yourself. Be completely self express. If a green pants with a technicolor shirt is your thing then you will attract the people you are suppose to attract. Be who you are deep inside and let that show in your blog
ppo´s last blog ..PPO Insurance and Plans and deductibles

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debt settlement lists February 17, 2010 at 3:54 pm

Hi there – I looked over your blog and it looks really good. Do you ever do link exchanges on your blog roll? If you do, I?d like to exchange links with you.

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