Does the User Really Matter?
web user

Does the User Really Matter?

by Seth · 48 comments

Recently we have talked about a lot of deep sub­jects on Blo­gus­sion and now I want to blend them all together into a very prac­ti­cal appli­ca­tion of deeper concepts.

Most of the dis­cus­sion we had with our read­ers about the dif­fer­ent sub­jects all lead to a sim­i­lar con­clu­sion > the user’s per­cep­tion is what really mat­ters.  With con­cept in mind I will briefly sum­ma­rize our 3 arti­cles and their effects upon our conclusion.

What is Qual­ity Con­tent? — The first arti­cle this week dis­cussed in depth the per­cep­tion of qual­ity con­tent.   As the dis­cus­sion has evolved read­ers have lead me to ask a few ques­tions.  Is qual­ity con­tent in the eye of the beholder? Also if it is in the user’s per­cep­tion then does it really mat­ter what we teach as long as its pre­sented well?  You see we had a great com­ment that reminded us that teach­ers every­day spend hours teach­ing stu­dents infor­ma­tion that is uno­rig­i­nal.  The key is that the infor­ma­tion is new to the students/users.  Also many teach­ers try to present the mate­r­ial in a unique way.  So I guess a con­clu­sion is that the user’s per­cep­tion of the con­tent is all that matters.

If the users like list posts, short sum­maries, etc. then pro­vide what they want.  You are there to teach them in the way they like the best.  The heart of the qual­ity con­tent issue is the con­clu­sion > qual­ity is in the eye of the user.

Reach­ing New Cus­tomers — Our next arti­cle dis­cusses the con­cept of chang­ing our per­cep­tion of the user to increase our abil­ity keep our users happy and increase cus­tomers.  Some of the use­ful ideas com­ing from our com­ments sec­tion included ideas like:

  • Keep­ing cur­rent users happy is eas­ier than try­ing replace them
  • Busi­ness is Per­sonal > Develop rela­tion­ships with your blog users
  • Time spent on your blog should be valu­able to the user

Using these ideas to under­stand how to keep cur­rent read­ers and get new vis­i­tors helps us see the impor­tance of devel­op­ing rela­tion­ships with our users and pro­vid­ing them with a unique experience.

We View Mak­ing Money Blog­ging Badly — The third arti­cle this week focused on us as blog­gers.  We blog­gers are so lim­ited to a few income streams.  Mainly we look at adver­tis­ing, unless you are Blo­gus­sion (No Ads), to make our six-figure income with­out think­ing about diver­si­fy­ing our incomes through other means.

The heart of the make money blog­ging dis­cus­sion comes back again to the user.  What does the user want to buy, click on, and par­tic­i­pate in?  How can we pro­vide resources wor­thy of pay­ing for?  The answers to these ques­tions come back to pro­vid­ing qual­ity for our users by under­stand­ing them and build­ing a rela­tion­ship with them.

I hope now you are see­ing where I am going with this post.  Its all about under­stand­ing and get­ting to know the user.  The more you know about the user the bet­ter you will be able to ask the right ques­tions, pro­mote the right prod­ucts, and write the best posts.  Cus­tomiz­ing your blog to meet these unique con­cepts is important.

Design­ing with the User in Mind

Times-Square-AdvertisingYour blog design is a mas­sive part of how you inter­act with your users.  Get­ting a cus­tom design or cus­tomiz­ing your design to fit the needs of your users and pro­vid­ing a nat­ural fun­nel to help them con­vert your goals into real­ity is important.

I recently wrote the arti­cle: Design­ing with the User in Mind

Focus­ing on design­ing for adver­tis­ers, prod­ucts, mem­ber­ship sites, and con­tent helped me see how impor­tant get­ting a cus­tom design built for your needs was.  Here are a few things I learned about design that you should think about.

  1. Blog Design should be nat­ural and focused on your goals and objectives
  2. Blog Design should fun­nel the user to end up always on your pri­mary goals… click­ing adver­tis­ing, buy­ing prod­ucts, read­ing your messages.
  3. Blog Design should be help­ing you keep read­ers and build new relationships
  4. Blog Design is the meet­ing place for get­ting to know your users… so make it attractive

Also I would ask your­self the ques­tion: What do users see when they visit my site?

If you don’t know the answer to that ques­tion then make sure you exper­i­ment with it.  For instance try going to a new blog you have never been to and per­haps not in a niche you are famil­iar with.  Then right when you go to the blog notice what you see first.  Where do your eyes go? What do you look at?  What do you think there goals are for you as the reader?  Did they accom­plish them?

After doing this lit­tle exper­i­ment try to go back to other sites you are famil­iar with and do the same thing.

Writ­ing with the User in Mind

uniqueblog-thumbnailWe often try dif­fer­ent approaches based on dif­fer­ent users and I think it works great.  For instance Blogussion’s sis­ter site is Unique Blog.  Unique blog’s approach to writ­ing is very dif­fer­ent then Blo­gus­sions.  Here on Blo­gus­sion we focus on longer arti­cles with lots of details to get you think­ing.  At Unique Blog the focus is on very dif­fer­ent things.

Unique Blog approach to writ­ing for the user:

  • Make the posts short and easy to understand
  • Write less than 350 words for every post
  • Make the posts about one detail

The key is not the length of the arti­cles but rather the focus.  The point of Unique Blog is to offer quick tips to read­ers look­ing for a spe­cific answer.  Another fea­ture of the blog is to focus the reader to com­ing to Blo­gus­sion.  Its pur­pose then is to fun­nel its read­ers to our con­tent on Blo­gus­sion.  After ana­lyz­ing the way the writ­ing is work­ing sta­tis­ti­cally — - I would say it is work­ing quite nicely.

Mar­ket­ing with the User in Mind

Eyes-MarketingDosh­Dosh is an excel­lent blog every blog­ger should read.  Recently there was a pow­er­ful arti­cle on social media mar­ket­ing and it takes the reader into the mind of a user.

I think arti­cle is pow­er­ful in describ­ing how to bet­ter mar­ket to users after we know more about them.  Here is a fan­tas­tic quote from the arti­cle:

If you’re try­ing to build links, your tar­get audi­ence should be peo­ple with the abil­ity to link or influ­ence links. (e.g. blog­gers, social media users). While your social media goals may par­tially deter­mine the crowd to tar­get, your busi­ness model is also an impor­tant fac­tor to con­sider. What are you sell­ing and who is likely to be interested?”

Mar­ket­ing to the user means you are seek­ing to build nat­ural con­nec­tions with your read­ers and future users. The best way to mar­ket to max­i­mize your new users is by focus­ing on poten­tial users who can (1) Help you pro­mote (2) Con­nect more nat­u­rally. The fastest and eas­i­est way to build users to your blog is by con­nect­ing with like minded peo­ple first. If you write a blog about trav­el­ing then the fastest and eas­i­est way to build a read­er­ship is by find­ing the avid trav­el­ers. They will con­nect with you eas­ily and spread the word for you. Then over time your reach will increase and include non-travel related individuals.

Con­clu­sion

If you blog with the user in mind you will find much great suc­cess in all of your blog­ging ven­tures.  Remem­ber to design, write and mar­ket for the reader to find the great­est suc­cess.  Oth­er­wise you will just be blog­ging for yourself.

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Article by Seth

You just read an article from a seasoned blogger and web consultant. Besides blogging, stumbling, and twittering I enjoy road bikes, basketball and Razorback football. I am one of Blogussion's biggest fans!

  • Summary

    This week our views of quality content, making money blogging, and getting new readers has influenced our ideas of blog users. We must focus on designing for the user, writing for the user, and marketing for the user.

  • Key Points

    • Try experimenting with your design to funnel your users towards achieving your goals
    • Focus writing in a way that your readers want to learn
    • Follow Dosh Dosh's advice on looking for users who can help you accomplish your goals

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Senthil Ramesh December 3, 2009 at 12:39 pm

Simply to say, put yourselves in the shoes of users or readers. That could help to grow more and this is applicable to all the niches. My answer to the blog title is, “Yes, the User Really Matters and the one the matters most”.
Senthil Ramesh´s last blog ..Whats wrong with Mashable !! Or is it a CMS issue?

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Seth December 3, 2009 at 5:27 pm

Well you are correct! The user matters most and putting yourself in the users shoes is the best way to find out how to improve.
Seth´s last blog ..Does the User Really Matter?

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King Sidharth December 4, 2009 at 1:10 am

Indeed! And the important point form article – build natural connections. Target the audience which can help you achieve your goals. If you have ‘gainign authority’ as your goal then targeting people who themselves have little or no authority will not work.

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Gabe | freebloghelp.com December 3, 2009 at 2:12 pm

Users matter more than most people think. I created website strategies and tactics for some of the biggest companies in the world and when I redesigned my blog recently, I still solicited feedback.

No one should ever claim to know what the users want until they listen to them first. More often than not, no matter how great we think we are, we miss the mark on what our users really want.
Gabe | freebloghelp.com´s last blog ..10 FREE killer WordPress themes in 2009

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Seth December 3, 2009 at 5:29 pm

I think you are right on point. We experiment all the time and try to understand our readers, the demographics, desires, experience, etc. We are also always trying get an idea of posts readers want to. But like you say it is a constant process.
Seth´s last blog ..Does the User Really Matter?

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David Walker December 4, 2009 at 9:21 am

I agree with Gabe on users mattering more than most people think.
It never is about us bloggers, and getting into the right frame of mind from the start is essential.
When we’re always thinking of “how can I help?” or “how can I be of use?” then we’re working to offer ourselves in the best way possible to our users.
I also like the point on feedback. Sometimes readers can surprise you with what they will give in response and it’s the best indicator of the true needs of readers as they have leeway to offer suggestions and point out what they don’t like.
David Walker´s last blog ..Live Webinar – Thursday 3 December 5pm EST

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Nathaniel Rosa December 3, 2009 at 3:39 pm

This is the kind of post I like to see! Great topic, and loads of useful information. I agree with what you are saying…. I feel that so many people are out there ‘blogging’ with the goal of making money – that just doesn’t cut it.

Nathaniel

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Seth December 3, 2009 at 5:52 pm

Right its not enough to have a goal if you are not helping your users help you reach it.

They will have a positive relationship with you when you give them useful information/resources and you will with them when you reach your goals.
Seth´s last blog ..Does the User Really Matter?

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Internethow Blog December 3, 2009 at 5:19 pm

The readers will only give you feedback and constructive criticism if you don’t approach them as they are your customers. You need to make them feel as part of your community. A community where they can open their mind and share their thoughts.

I always encourage my readers to leave comments. This is because I want to know their opinions. Especially if they have opposite view to what I wrote on my blog. This helps me to learn more about them and also helps me to learn from them.
Internethow Blog´s last blog ..Phobia of Writing New Blog Posts

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Seth December 3, 2009 at 5:55 pm

I like that a lot. Its true readers need to feel more than just that they are being used by you to make a living.

Some of the best bloggers are very open about what they make and still friendly enough that readers actually like helping them make their goals.

I think its not always bad to be open with your goals.
Seth´s last blog ..Does the User Really Matter?

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King Sidharth December 4, 2009 at 1:14 am

Wow! Great piece of advice there. So true, approach them as customers and they will feel distant which is the least we want as bloggers. Strong community can and does wonders.

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Jake Rocheleau December 3, 2009 at 5:50 pm

Well of course the reader matters, they’re the one’s visiting your site and giving your blog the high rankings that it’s getting!

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Seth December 3, 2009 at 11:32 pm

I know it seems pretty obvious Jake but way too many bloggers don’t act like they matter by the way they design, market, and write for their sites.
Seth´s last blog ..Does the User Really Matter?

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King Sidharth December 4, 2009 at 1:36 am

Not only User matters, they are all that matters. Even google says that design and write for your readers not for search engines.
King Sidharth´s last blog ..Guide to Simple and Minimalist Meditation Corner

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Seth December 4, 2009 at 12:05 pm

Google is right.. because they make the rules! Also its the best thing for everyone.
Seth´s last blog ..Does the User Really Matter?

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David Wei@Your Money Online December 3, 2009 at 8:22 pm

It is said that there is nothing new under the sun. Most bloggers write topics that somebody wrote before. But for some readers, the posts are still meanful.
David Wei@Your Money Online´s last blog ..Make Money with Forex Trading

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Seth December 3, 2009 at 11:36 pm

I think your write. I think about many blogs I go to. For example I don’t know much about health care but if I went to a blog about health topics and so did a doctor we would both have a very different look at what was written.
Seth´s last blog ..Does the User Really Matter?

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King Sidharth December 4, 2009 at 1:39 am

So true. In middle of humongous crowds of people who are blogging about the same subject ‘originality’ stands out. People don’t want to hear same stuff again, they want refreshed perspective so when they combine their perspective (as mentioned in above article) new things come out. Voila! you just co-created unique content.

Be original, be famous, be meaningful and be everything you asked for.
King Sidharth´s last blog ..Guide to Simple and Minimalist Meditation Corner

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Sarge @ beginnerblogger.com December 3, 2009 at 10:06 pm

Great post Seth!

Quite simply, I’ve ways said – A blog is nothing without the people

You need people to ENGAGE in what you’re doing in order to grow and prosper. It never makes sense to me when I see blogs that don’t allow comments.

Sarge | BeginnerBlogger.com
Sarge @ beginnerblogger.com´s last blog ..How To Keep Yourself Under Pressure and Perform With Your Blog?

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Seth December 3, 2009 at 11:37 pm

Its very true that without people we are just writing a journal. If only most bloggers would believe this. If bloggers actually believed it they would blog very differently.
Seth´s last blog ..Does the User Really Matter?

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King Sidharth December 4, 2009 at 1:35 am

Yea, People make blog come alive otherwise whom are you blogging for?
So true, so many blogs out there are just blogging for the sake of blogging, even if they blogged for the fun of it, things’d change and people’d love it.
King Sidharth´s last blog ..Guide to Simple and Minimalist Meditation Corner

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Dana @ Online Knowledge December 3, 2009 at 10:41 pm

So, the first step will be knowing what your users want and need.
Dana @ Online Knowledge´s last blog ..Big No Thanks in Thanks Giving

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Seth December 3, 2009 at 11:40 pm

Right, a good poll or some thoughtful emails will definitely help this.
Seth´s last blog ..Does the User Really Matter?

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Robomaster @ CoolAppSite December 3, 2009 at 11:10 pm

It’s almost amusing how many new bloggers write junk on their blogs and expect to have people flock to them to buy their products and click on their adsense boxes.

It just ain’t work that way…
Robomaster @ CoolAppSite´s last blog ..CoolAppSite is now open to Guest Posts!

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King Sidharth December 4, 2009 at 1:32 am

So true! So true! Junk In = Junk Out!
King Sidharth´s last blog ..Guide to Simple and Minimalist Meditation Corner

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highlights on hair December 4, 2009 at 1:45 am

“a great comment that reminded us that teachers everyday spend hours teaching students information that is unoriginal.” I concur!

This is a bot of a rant, but everyone these days wants to be a consultant, but to do that successfully (if measuring success by income) you need real authority – hence why teachers who have studied and gained life experiences get paid, and students who want to learn form those sorts of people pay out tens of thousands for a formal education. This also explains why most bloggers earn zilch.

Most bloggers are just putting out a scant minimally researched collection of words peppered with anecdotes and opinion based on not very much, and they expect to earn money? A bit like a bloke in the pub charging for his opinion, or a tradesman charging for a quote that generally is provided free. Nothing wrong with that aspiration, I guess, except the “business model” provides no perceived added value that equates to money.

Put another way, blogging for money is primarily an emperor’s new clothes paradigm, and I reckon, that in years to come, society will actually be poorer for blogging. Just look at the issues for the real journalists and researchers out there who are losing their income source because of the publics expectation of free info. RSS and knee jerk sound bites from anyone with a mobile phone and a video cam are replacing input from considered professionals. So in this example, while pro journalists’ knowledge is being adjudged as valueless by society, the rest of us blog superficially and also expect to earn money? Doesnt make sense.

You on the other hand are an exception and are putting together well researched info and should do OK financially!
highlights on hair´s last blog ..interesting hair sites

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Seth December 4, 2009 at 12:07 pm

You are right about the need for expertise. I think bloggers would be far more successful if they blogged about what they love and know a lot about rather than what they thought would make them money.
Seth´s last blog ..Does the User Really Matter?

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King Sidharth December 4, 2009 at 1:45 am

Hey Seth!
I’ve already expressed much of my views on the subject. Here is something I’d like to share and you might like to add to Bloggsion Quote Collection:

[D]on’t confuse traffic with readership. The former is often fleeting, while the latter are the people that stick around.” –Mack Collier, writing on The Viral Garden

I know you already said that. :)
King Sidharth´s last blog ..Guide to Simple and Minimalist Meditation Corner

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Seth December 4, 2009 at 12:23 pm

That is a fantastic quote! Thanks for adding another great insight to this topic.
Seth´s last blog ..Does the User Really Matter?

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King Sidharth December 4, 2009 at 2:06 pm

Dare you thank me like that! LOL
Blogussion is my own, my preciiiouuss! LOL
King Sidharth´s last blog ..10 Most Inspiring People to Follow on Twitter

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chandan December 4, 2009 at 2:44 am

Seth your every point is really very nice. As you mentioned here about doshdosh blog, yes that is one kind of blog that explain all things very nicely. I am a regular reader of that blog but I think he is not updating his blog since some day.
chandan´s last blog ..Sponsored tweets- great work at home opportunity

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Seth December 4, 2009 at 12:29 pm

He actually has started updating again! DoshDosh took a 5 month break or so but he is now back! Probably wanted to increase his income.
Seth´s last blog ..Does the User Really Matter?

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King Sidharth December 4, 2009 at 2:16 pm

Break from blog? Wow! Seth, you have a new topic to write on buddy,
King Sidharth´s last blog ..10 Most Inspiring People to Follow on Twitter

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Enk. December 4, 2009 at 8:23 am

Cool article Seth, enjoyed reading.
Some nice points there.. :) specially designing, keeping User in Mind.
Enk.´s last blog ..How to Generate Sitemap for Wordpress ?

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scheng1 December 4, 2009 at 9:12 am

Actually the first reader is ourselves. if we hate to read what we write, then nobody will like to read what we write
scheng1´s last blog ..Questions to ask before you buy a franchise

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King Sidharth December 4, 2009 at 2:23 pm

So true! If we can’t enjoy our company/read our blog then we should not expect others to do that either.
King Sidharth´s last blog ..10 Most Inspiring People to Follow on Twitter

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John Paul December 4, 2009 at 11:19 am

Asking yourself questions as you are writing as if you are a reader will help you write for readers.

We all have the same wants needs, questions, so if you can handle them as you write, half your work is done.
John Paul´s last blog ..6 Simple Steps To Increase Blog Traffic

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King Sidharth December 4, 2009 at 2:24 pm

Great idea John!
Ask yourself questions as reader!
King Sidharth´s last blog ..10 Most Inspiring People to Follow on Twitter

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Dennis Edell December 4, 2009 at 4:30 pm

It’s mind-boggling how obvious and common-sensicle (a word cause I say so) this really should be, but so many still don’t get it. *sigh*

It’s all wrapped up in a neat little bow with the very last line – Otherwise you will just be blogging for yourself.

Of course that’s one of them “blue in the face” discussions.
Dennis Edell´s last blog ..Simons Running A Contest – Over $800 In Prizes!

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ecommerce software December 7, 2009 at 3:51 am

Great post, web users are usually fact-oriented, they prefer to read content that quickly gets to the point, providing them what is needed. You should update the blog on a regular basis and write content that fits your niche in order to keep your visitors coming back for more…

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Mia December 9, 2009 at 9:32 pm

I’ve never asked myself questions before as I was writing a blog post, but that’s a good suggestion.

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Keith @ Business3.0 December 21, 2009 at 3:39 pm

IMAGINE THAT! Put the user first? I see and talk to so many bloggers that have completely lost sight of that! I would say I occasionally do myself, but I hope that someone would point that out to me on one of my blogs if I did!
Keith @ Business3.0´s last blog ..Upgrade to Wordpress 2.9 Problems

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Nezine December 24, 2009 at 1:52 pm

Blog with the users in mind and at the same time have the passion for the content. These two components in blogging makes the difference between good or not so good content.

For Bloggers Who want to Stop Writers’ Block

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